Whether you run a small to medium business or you’ll be getting one off the ground soon, telephone service is a big consideration and something that is best to plan early on. The three options available to you include Voice over Internet Protocol (VoIP), landline, and mobile, and the information below will help you make the best possible decisions based on your company’s needs and budget.
There’s no doubt that mobile phone service is the most broadly utilized service of the three in today’s high-tech day and age. It is estimated that some 66.6% of the global population and 96% of Americans have mobile devices. Despite their popularity, it is important to remember that mobile phones are only best for individuals and many of the benefits that make a cellphone attractive to a single person simply do not apply to small businesses. After all, the last thing you want is a dropped call or poor call quality due to touchy reception. It may not be a big deal when chatting with a friend, but when it’s a client or customer, it means everything.
Prior to the incredible penetration of mobile service into the everyday lives of global consumers, landline service was considered the norm. Almost every household in the nation had at least one telephone line and number, and many had more than one to accommodate teens, home-based businesses, and more. Even medium and large businesses utilized numerous lines of traditional phone service in one location to keep their businesses connected with each other and their clients and customers.
However, landline service is very expensive for businesses of any size. Each line has its own associated set of costs, and those don’t account for hardware installation, wiring, and more. Now, barely 40% of Americans utilize landlines. Though businesses are moving away from landline service more slowly, the introduction of “softphone” services delivered via VoIP is slowly phasing them out.
For many businesses – especially small and medium-sized businesses interested in scalability – there is no better solution than VoIP, or Voice over Internet Protocol. To put it simply, VoIP is voice service that is carried on your data network rather than through copper wires. The result is phone service that is far more affordable and often even easier to use than complicated landline networks. VoIP makes it possible to add lines of service in seconds, activate call forwarding in just a few clicks, and take a telephone number anywhere as long as there is internet connectivity. VoIP continues to grow in popularity and is slated to help phase out landline service in the next few years.
There’s little denying that VoIP is the way to go for businesses of all sizes. Though it can help small to medium business save money on things like installation costs up front, even larger businesses can benefit from transitioning their landlines packed with fees and charges to VoIP lines that are scalable, functional, and easy to use.