If the time has come for your small to medium business to have some dedicated IT support, you have two options: onsite or remote support. Each one comes with its own unique set of pros and cons, as well. Exploring these benefits and drawbacks can help you make the best possible choices for your business. 

Onsite IT Support

Onsite IT support is still by and large the most common route for small to medium businesses to get the support they need. It requires hiring one or more people to oversee and maintain your company’s IT infrastructure. You might choose to hire someone who will work for your company, or you might choose to hire a private contractor who provides his or her services to numerous companies in the local area. The benefits associated with onsite support include:

Just as there are benefits associated with onsite IT, there are also a few drawbacks to consider:

Remote IT Support

More and more often, companies choose remote IT support. In this scenario, one or more individuals located anywhere from an office downtown to a company across the globe provide all the IT support you need remotely. This is perfect for many companies, but just like onsite support, it has its own unique set of benefits and challenges. The benefits include: 

There are a few downfalls, though. These include: 

As you can see, there are benefits and downfalls associated with both onsite and remote IT support. For the most part, though, small businesses will reap the most benefit from remote IT support – especially managed IT support. It’s affordable, it’s convenient, and it’s available around the clock should issues arise.

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931 771 1149

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