Whether you are hiring your very first IT professional for a new business endeavor or you’re simply interested in moving to a remote IT support solution, there are many options out there in the world. Below are some of the most important questions you should ask IT support companies before you make your hiring decision.
How Will We Communicate?
The most common issue associated with IT support companies according to business owners is a lack of communication – or a lack of viable ways to communicate. For this reason, make sure you take the time to learn as much as you can about hours of operation, communication methods, and more. If you have an issue, what do you do? Will you be required to submit a ticket online? Can you pick up the phone and call someone? What about sending an email? If that issue occurs after hours, such as late at night or even on a holiday, will there be someone available to help you? These things are very important, so be sure you have the answers before you hire.
What is the Process for Handling Requests?
Once you’ve determined how you will communicate your need for IT support with the company you choose, the next question you should ask is fairly straightforward: how do you handle requests once you get them? A ticket system is the best way to go, and the system should be reliable enough that the IT support company can see the details, assign the best person for the job, and get that issue resolved quickly. Structure and workflow are crucial, so get a feel for these things before you make your decision.
What Other Services Can You Provide?
Though you may only need basic IT support services for now, this may change a great deal as time goes on. You might find yourself in need of a complete network overhaul, and in this case, hiring someone to assist with network design can benefit you for many years to come. Try to find a company that offers you a variety of other services that you can take advantage of when the need arises. Cloud storage, telephone and VoIP, and even security cameras with remote access are all beneficial in their own way, especially as your company grows.
How Do You Keep my Network and Data Secure?
Finally, it is important to determine the steps your IT support company will take to keep your network and all its associated data secure. Do they utilize state-of-the-art firewalls? Are their cloud-based systems encrypted and protected? What antivirus do they use, and what are the steps for resolving a breach? It’s also important to find out whether the company will run a network analysis to determine where your biggest security risks lie and then make recommendations for resolving them.
Though there are certainly plenty of other questions you can ask an IT support company before hiring them, these are by far the most important. Above all else, communication, request processing, and security are the three most important factors, so learning how these work will help you make the best hiring decisions possible.